MATTING POLICY

It is the goal of The Soggy Dog Spa to make your pet’s grooming experience as stress free as possible. Where feasible, The Soggy Dog Spa attempts to de-mat/brush out the pet’s coat, but only when it would not cause pain and suffering to attempt to do so (in accordance with the Animal Welfare Act 2006 - Animals are to be protected from pain, injury and suffering).

Matted hair can cause a variety of skin & health problems, which may only become apparent once matting has been removed. Issues such as infections, hot spots, parasites, inflamed skin or even rotting fur and skin may be underneath matted hair.

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Due to matting, your pet’s hair may need to be shaved extremely short to the skin and may show signs of skin irritations and sores due to matting, wet undercoat and dirty coat.

If matting is severe then more than one grooming session may be required.

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Your pet may be nicked and cut because the groomer has to work so closely to the skin to remove the matted coat. The Soggy Dog Spa are very careful, but the possibility of injury exists.

Additionally, hematomas (blood filled blisters) can occur due to matting. Once this matting is released it can cause blood to rush to the previously matted areas, making the skin more likely to tear or bleed. Your pet may excessively shake their head due to the sensation of having the matting released, this can also cause hematomas. In the event of a hematoma occurring, veterinary treatment will need to be sought.

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The Soggy Dog Spa will be happy to show you how to care for you pet’s coat so that matting does not reoccur.

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The owner releases The Soggy Dog Spa from any liability associated with the above mentioned process and any and all medical problems or injuries that may be uncovered and/or occur during the clipping and de-matting process. Should any pet need veterinarian care after or during the process, the owner agrees to pay any and all veterinarian fees.

The owner agrees to pay the matting fee (on top of the groom price)

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